At Noctarisit , we strive to make every transaction simple, secure, and trustworthy, including situations that may require a refund. We want you to feel confident knowing that each payment is handled carefully and consistently, allowing you to focus on your business or personal tasks without concern.
In this policy, “we,” “our,” and “us” refer to Noctarisit , while “you,” “your,” and “user” refer to anyone using our platform or services. This Refund Policy explains the circumstances under which refunds may be issued, how to request one, and the responsibilities of both merchants and users. Our goal is to provide clarity and support so that every transaction is transparent and reliable.
Scope of the Policy
This Refund Policy applies to all users interacting with our platform, including individual customers, registered merchants, and business partners using our payment. It covers all transactions processed through Noctarisit , whether payments are made via credit or debit cards, net banking, UPI, digital wallets, or any other supported method.
Please note that this policy does not override refund rules established by individual merchants for their products or services. In such cases, the merchant’s terms will guide how refunds are handled.
Eligibility for Refunds
Refunds may be issued in several situations, including:
- Duplicate or incorrectly processed payments due to technical errors.
- Transactions that fail because of banking network or system malfunctions.
- Additional charges applied in error from or merchant issues.
- Unauthorized transactions reported promptly and verified through our review process.
- Payments made in error due to incorrect merchant details or unexpected system failures.
- Cancellations that fall within the merchant’s permitted refund or return period.
When a merchant is involved, refunds are initiated only after the merchant confirms the request is valid and authorizes the reversal. This ensures accuracy and transparency for all parties.
Non-Refundable Transactions
- Service or setup fees charged directly by Noctarisit .
- Completed service costs, including KYC verification, onboarding, or compliance procedures.
- Payments marked as non-refundable at the time of purchase.
- Transactions resulting from fraudulent activity or violations of rules.
- Disputes submitted after the allowed timeframe under regulations or network policies.
- Requests without necessary supporting documentation for validation.
Being aware of these exceptions ensures clarity before making any payments.
Platform Fees and Deductions
- Payment fees for processing transactions securely.
- Convenience charges for ease of access and use.
- Setup or integration costs for new services.
- Fees for optional value-added services.
These fees are generally non-refundable as they cover services already provided, except in cases where a transaction fails due to a technical issue within our platform. Any refunds may be adjusted to account for processing costs already incurred.
Refund Process
- Contact us via email at support@noctarisit.com or submit a ticket through your user dashboard.
- Provide essential details such as payment ID, transaction date, payment method, amount, and reason for the refund.
- Attach supporting documentation, including screenshots, confirmation messages, or merchant communication.
- Respond to any follow-up requests for additional information if required.
Following these steps ensures your refund request is processed efficiently and fairly.
Timeframe for Processing Refunds
Once a refund is approved, we begin processing it within 5 to 7 business days. The time for funds to appear in your account depends on your bank, card provider, or payment method, as these systems operate independently. We provide notifications via email or SMS to keep you informed throughout the process.
Delays may occur due to bank processing times, payment processor schedules, or the merchant’s own refund cycle. Rest assured, every refund is carefully monitored until it reaches your account.
Transaction Reversal and Chargebacks
If a payment appears incorrect or disputed, you may initiate a chargeback through your bank or card provider. We work closely with the merchant to gather transaction records and relevant evidence to clarify the situation. If the chargeback is deemed valid, the payment is returned to the customer, and the merchant may be responsible for associated fees.
Chargebacks are handled with fairness, ensuring both customer and merchant interests are protected.
Taxes and Additional Fees
Refunds may include taxes, such as GST, if the law allows their return. Where tax rules do not permit, amounts remain with the authorities. Additional deductions, such as administrative charges, payment processing fees, or third-party service fees, may apply. Details of any adjustments are included in your refund confirmation.
Merchant Responsibility
For purchases involving a merchant, the decision to approve a refund generally rests with the merchant. Noctarisit facilitates the payment and intervenes only in cases of technical errors or confirmed fraudulent activity.
Merchants are expected to provide clear and fair refund policies and to cooperate with Noctarisit during disputes. If a merchant does not meet these standards, we may hold settlements or suspend access until the matter is resolved. This ensures a fair and transparent process for all users.
Policy Changes
We may update this Refund Policy to reflect new regulations, service enhancements, or industry best practices. Updates will be posted here with a revised “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised terms.
Contact Information
For questions, concerns, or assistance regarding refunds, please contact us at support@noctarisit.com. Our team is committed to providing prompt, clear, and helpful support so you can manage transactions with confidence.